1. Introduction
Snarvil ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Buzzer platform.
2. Information We Collect
Information You Provide
- Registration data (name, email, phone number)
- Profile information (photo, bio, social media handles)
- Payment information (bank account details, card information)
- Content submissions (videos, images, text, links)
- Communications with other users and support team
- Documents and files you upload
- Campaign participation data
Information Collected Automatically
- Log data (IP address, browser type, pages visited, timestamps)
- Cookies and similar tracking technologies
- Device information (device type, operating system, unique identifiers)
- Usage analytics and interaction data
- Location data (if you grant permission)
- Performance metrics and error reports
Information from Third Parties
- Social media profile data (when you connect accounts)
- Payment processor information
- Analytics providers
- Public engagement metrics from social platforms
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our platform services
- Process transactions and send payment notifications
- Match you with relevant campaigns
- Verify your identity and content authenticity
- Send communications about campaigns, updates, and promotions
- Respond to your inquiries and provide customer support
- Analyze usage patterns to improve user experience
- Detect, prevent, and address fraud and security issues
- Comply with legal obligations and enforce our terms
- Personalize your experience on the platform
4. How We Share Your Information
We may share your information with:
Other Users
Your profile information, submitted content, and public activity may be visible to other users and campaign owners.
Service Providers
- Payment processors (Duitku, banks)
- Cloud hosting providers
- Analytics services (Clarity)
- Email service providers
- Customer support tools
Business Partners
Campaign owners and advertisers may receive information about your submissions and performance metrics.
Legal Authorities
We may disclose information when required by law, court order, or government request, or to protect our rights and safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
5. Data Security
We implement industry-standard security measures to protect your personal data, including:
- SSL/TLS encryption for data transmission
- Encrypted storage of sensitive information
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms
- Employee training on data protection
However, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security, but we strive to use commercially acceptable means to protect your data.
6. Data Retention
We retain your information for as long as necessary to provide services and fulfill legal obligations. You may request deletion of your data at any time, except where we are required to retain it for legal, tax, or security purposes. Deleted data may persist in backups for a limited time.
7. Your Rights and Choices
You have the right to:
- Access your personal data and request a copy
- Correct inaccurate or incomplete information
- Request deletion of your data (subject to legal requirements)
- Restrict or object to certain data processing
- Opt-out of marketing communications
- Withdraw consent where processing is based on consent
- Data portability (receive your data in a structured format)
- Lodge a complaint with data protection authorities
To exercise these rights, please contact us at support@snarvil.com.
8. Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. Types of cookies we use:
- Essential cookies (required for platform functionality)
- Analytics cookies (usage statistics and performance)
- Preference cookies (remember your settings)
- Marketing cookies (personalized advertisements)
You can control cookies through your browser settings, but disabling certain cookies may affect platform functionality.
9. Third-Party Links
Our platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.
10. Children's Privacy
Our platform is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.
11. International Data Transfers
Your information may be transferred to and processed in countries outside of Indonesia. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the platform after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: support@snarvil.com
- Through our Contact Us page
- Via the Help Center on our platform